Welcome to the Alex Soldier Online Boutique, where we provide you with the ultimate shopping experience. Please contact our dedicated Alex Soldier online customer service team at anytime:
Email Address: firstname.lastname@example.org (1 hour response time, 7 days a week).
Telephone: 1.212.354.4244 (10 am to 6 pm Eastern Standard Time).
We guarantee the authenticity and impeccable quality of all products purchased through the Alex Soldier Online Boutique.
The Alex Soldier Online Boutique is powered by Shopify and accepts all major methods of payment. The total amount of your order will be charged at the time your card is approved. If your card is declined for some reason, please contact our customer service or your credit card company.
U.S. ONLINE ORDERS
Sales tax is automatically applied to your Alex Soldier purchase if you reside in NY State. Sales tax does not apply for all other states.
We do not collect tax and/or duties for all orders outside of the U.S. When you order from the Alex Soldier Online Boutique, you must comply with the laws of the country in which you are receiving the products. As an importer, you will be responsible for any shipping cost, as well as any customs duties, VAT, and all other taxes that are imposed when your order reaches its specified destination.
SHIPPING & ORDER TRACKING
SHIPPING IN THE U.S.
The Alex Soldier Online Boutique offers complimentary shipping via FedEx 2nd day and FedEx Express Saver to all US states. Complimentary shipping will automatically be applied during checkout. This offer does not apply to any of our authorized retailer’s in-store purchases. Please note that all US returns will be made at customer’s expense. For more information, please see our return policy below. All Alex Soldier shipments will require the signature of an adult over the age of 18 upon delivery. We do not ship orders to P.O. Boxes and APO/FPO addresses. Delivery time will vary based on the service type selected for shipment to the United States. All special orders will be assigned a specific time frame individually.
We ship internationally however we do not offer complimentary shipping to other countries and cannot accept back the product under any circumstances after it has been shipped out from our boutique. Delivery time will vary based on service type selected for all international shipments. All special orders will be assigned a specific time frame individually. For all online orders delivered to a location outside of the U.S., you will be responsible for any shipping cost, customs duties and sales tax. To learn more, please see our Non-US Orders section above.
We will send updates regarding the status of your online order to the email address you provided when making your purchase, including when your product(s) have been shipped and delivered. Please check your spam and junk folders if you do not receive any email notifications regarding your order status.
Order cannot be canceled or modified after it has been shipped from our boutique. If you wish to cancel or modify your order, please send an email to us immediately. Please note that all special order products cannot be canceled or returned once the payment has been received. For all online orders delivered to a location outside of the U.S., you will be responsible for any shipping cost, customs duties and sales tax. Please note that we cannot accept back the product under any circumstances after it has been shipped out from our boutique.
To protect our customers against fraud, we will verify all billing and delivery addresses before we ship any online orders. If your billing and delivery addresses do not match, we may require additional information to process your order. Note: The terms and conditions in the Alex Soldier Return Policy pertain only to purchases made directly through the Alex Soldier Online Boutique. Any purchase of Alex Soldier products made outside of the Alex Soldier Online Boutique is subject to the terms and conditions set forth by the Alex Soldier authorized retailer.
RETURNS AND EXCHANGES
We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, we will gladly offer:
- an Exchange (excluding any packaging, shipping or handling charges) for Alex Soldier Online Credit for product(s) returned within 7 days after receiving your order. Alex Soldier Online Credit is valid only at Alex Soldier Online Boutique and at Alex Soldier Flagship Boutique, located in Times Square, NYC.
- a Refund (excluding any packaging, shipping or handling charges) to the original credit card used for payment for product(s) returned within 7 days after receiving your order.
To Exchange or Refund, please read our Return Policy and follow the Return Instructions below to submit your Return Request online. Please note that Alex Soldier does not accept the return of or offer refunds for special order products. We also do not offer cash refunds on Alex Soldier Gift Cards or Store Credit purchases. Please contact our online customer service team if you have any questions.
HOW TO EXCHANGE PRODUCTS
You may exchange a product for a different size or style within 7 days after receiving your order, based on stock availability. Please note that certain styles or sizes may require a special order to be placed or may not be available at the time of purchase. We do not offer returns or exchanges on special orders.
If you wish to exchange your product(s), please follow the Return Instructions below to submit a Return Request online with the option: EXCHANGE WITH STORE CREDIT for placing a new order. An Authorization of your Return Request will be sent to you via email with detailed instructions on how to send the product(s) back to us. Once your returned product(s) have been received by our office, the Store Credit will be sent to you via e-mail. The Alex Soldier Store Credit will be valid for one year from the issue date. Please be advised that you will need to pay any cost difference, additional shipping and taxes.
HOW TO RECEIVE A REFUND
Refunds to a credit card can be requested for product(s) within 7 days after receiving your order. Returned merchandise must include the original packaging and tags and must be in the same condition as when it was received. Used merchandise cannot be returned. The refund can only be issued to the original credit card used for payment. Refunds to a credit card cannot be made for orders paid by an e-Gift Card or Alex Soldier Store Credit.
If you wish to get a refund to your credit card, please follow the Return Instructions below to submit a Return Request online with the option: REFUND TO CREDIT CARD. An Authorization of your Return Request will be sent to you via email with detailed instructions on how to send the product(s) back to us. Once your returned product(s) has been received by our office, we will issue a refund for the returned product(s) (excluding any packaging, shipping or handling charges) to the original credit card used for payment. Please be advised that it will take up to 4 weeks for the refund to reflect on your credit card statement.
ALEX SOLDIER QUALITY GUARANTEE AND DEFECTIVE PRODUCTS
Due to the fact that all of our products are handmade in our NYC Boutique, we guarantee the quality of each product that is carefully packaged for extra safety in order to ensure that you receive it in brand new condition. Although highly unlikely, there may be a slight possibility that a defect may occur to our product en route. If you receive a package that seems to be bent or substantially damaged from outside, please open it immediately in front of the FedEx courier and inspect the item carefully before signing for it. Please note that your signature will serve as an acknowledgement that the product was received in new, undamaged condition and therefore cannot be returned as defective. You may also refuse to accept the package from FedEx courier without opening it. Please note that we will not be able to refund or issue store credit for any damaged merchandise that was not reported or returned in the above referenced manner.
HOW TO MAKE RETURNS
In order to return your Alex Soldier merchandise, you must obtain and use a Return Authorization (RA) number. All packages that do not have RA number will be refused at delivery. Please make sure you send the product(s) within 24 hrs after your request has been approved with the RA Number provided in the return request authorization email.
The returned product(s) must adhere to the following standards:
In the same condition as at the time of receipt, with original Alex Soldier labels and tags attached with a copy of all documents included in the packaging.
With the Return Authorization (RA) Number indicated on the outside of the package. Shipped, insured and signature required at customer’s expense via FedEx, UPS or USPS overnight service to the address provided in return request authorization email. If you do not insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
We will send you email updates regarding the status of your return request, including when your request is completed. Please allow 24 hours for the return processing, plus an additional 3 weeks upon receipt of the product(s) for the required action to be completed and the refund amount to be reflected on your credit card statement. Alex Soldier does not offer any refund on any orders outside U.S. territory.
All of the content of Alex Soldier website (all text, graphics, logos, images, audio clips, digital downloads, and data compilations- both individually and as they are compiled on the site) are the property of Alex Soldier and are protected by United States and international copyright laws.
The trademarks of Alex Soldier may not be used without our written permission. Trademarks include the Alex Soldier name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Alex Soldier's products, services, and programs.
You have permission to electronically copy and print hard copies of pages from this Web Site solely for personal, non-commercial purposes related to placing an order or shopping with the Web Site. Unless a written permission is given by us in advance, any other use of this Web Site, its content and its information, are strictly prohibited.