The Alex Soldier Online Boutique offers complimentary shipping via FedEx 2nd day and FedEx Express Saver to all US states. Complimentary shipping will automatically be applied during checkout. This offer does not apply to any of our authorized retailer’s in-store purchases. Please note that all US returns will be made at customer’s expense. For more information, please see our return policy below. All Alex Soldier shipments will require the signature of an adult over the age of 18 upon delivery. We do not ship orders to P.O. Boxes and APO/FPO addresses. Delivery time will vary based on the service type selected for shipment to the United States. All special orders will be assigned a specific time frame individually.
We ship internationally however we do not offer complimentary shipping to other countries and cannot accept back the product under any circumstances after it has been shipped out from our boutique. Delivery time will vary based on service type selected for all international shipments. All special orders will be assigned a specific time frame individually. For all online orders delivered to a location outside of the U.S., you will be responsible for any shipping cost, customs duties and sales tax. To learn more, please see our Non-US Orders section above.
We will send updates regarding the status of your online order to the email address you provided when making your purchase, including when your product(s) have been shipped and delivered. Please check your spam and junk folders if you do not receive any email notifications regarding your order status.
Order cannot be canceled or modified after it has been shipped from our boutique. If you wish to cancel or modify your order, please send an email to us immediately. Please note that due to Shopify Merchant Policy, a 3% credit card transaction fee will be charged upon cancellation of any order that is already placed. All special order products cannot be canceled or returned once the payment has been received. For all online orders delivered to a location outside of the U.S., you will be responsible for any shipping cost, customs duties and sales tax. Please note that we cannot accept back the product under any circumstances after it has been shipped out from our boutique on all international orders.
To protect our customers against fraud, we will verify all billing and delivery addresses before we ship any online orders. If your billing and delivery addresses do not match, we may require additional information to process your order. Note: The terms and conditions in the Alex Soldier Return Policy pertain only to purchases made directly through the Alex Soldier Online Boutique. Any purchase of Alex Soldier products made outside of the Alex Soldier Online Boutique is subject to the terms and conditions set forth by the Alex Soldier authorized retailer.